Returns & Exchanges
At APOL Singapore, we want to ensure you enjoy the ultimate comfort experience; if you are not entirely satisfied, you may return or exchange your items within 14 days of delivery.
Initiate Request
Contact our support team via the official portal with your order number and clear photos of the item's current condition.
Evaluation
Our team will review your request within 3 business days to ensure the product is in original condition and qualifies for a return.
Schedule Collection
Once approved, we will coordinate a professional courier service to collect the item directly from your doorstep at a scheduled time.
Refund Processing
After the item passes final inspection at our warehouse, your refund will be processed back to your original payment method, excluding any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing